Contact Information
Send claims to:
CIGNA
P.O. Box 182223
Chattanooga, TN 37422-7223
HEALTH PLAN ACCOUNT NUMBER IS: 3330527
PRESCRIPTION DRUG ACCOUNT NUMBER IS: LSY
CUSTOMER SERVICE NUMBER FOR ALL LSU FIRST SERVICES: 1-866-929-LSU1 (1-866-929-5781)
--OR--
Email at: lsufirstinfo@lsu.edu
- Weekdays 7 a.m. to 5 p.m. CDT. Saturdays and holidays 6 a.m. to 8 p.m. CDT.
- If you are a Member calling for Medical or Mental Health and Substance Use Disorder claims, benefits and eligibility questions, click or say Option 1, then click or say 2.
- If you are a Member calling the 24 hour nurse line click or say Option 1, then click or say Option 5.
- If you are a Member calling for health and wellness programs through Your Health First, Health Advisor, Lifestyle Management Programs, Healthy Pregnancy/Healthy Babies, or Comprehensive Oncology, click or say Option 1, then click or say Option 3.
- If you are a Member calling to locate a First Choice provider, click or say Option 1, then click or say Option 4.
- If you are Member calling for PHARMACY/PRESCRIPTION DRUG INFORMATION choose Option 1, then Option 1 again. If you are a Provider calling for these services choose Option 2, then Option 1.
- If you are a Member calling for the EMPLOYEE ASSISTANCE PROGRAM choose Option 1, then Option 6.
If you are a Member and would like to speak with an experienced MEMBER ADVOCATE regarding your Plan, call 1-866-607-5325